Web Downloader Troubleshooting for Mac Users

The following troubleshooting tips should help if you experience difficulties with transferring files via the web downloader. (Windows users, click here for web downloader troubleshooting.)

Important: Unfortunately, we have found that, due to recent software updates, Safari and Chrome (for Mac) are no longer good options for using the web downloader. We currently recommend using the Firefox browser instead. If you run into any difficulty with the web downloader, the first step is to try again on Firefox. You may download the Firefox browser here.


Issue: I do not see the web downloader.

Solution: Ensure you have Java installed. To do so, click here and click Verify Java Version. If the test is successful, refresh the web uploader page and try once more. If the test fails, you need to install Java. Follow the directions at Java.com to download and install Java. Then, restart the web browser and try the web uploader once more.


Issue: I receive scary looking warning messages asking if I want to run the program.

Solution: Apple and Java are taking security very seriously these days, hence the bold warnings. While there are always potential security threats in any software, we are confident that the web downloader is safe. You can click through the warning messages without concern.


Issue: I lost the link to download my files. How do I find them?

Solution: Log in to the POST website and click View My Orders. Next to the order in question, click Download Images.


Issue: I want to download my files to the Desktop or to an external hard drive but can’t find those locations.

Solution: Start by going to the Users folder, then go to the folder with your Mac username. The Desktop and Documents folders can easily be found within. For external drives, first click the Volumes folder (instead of Users).


If you continue to have difficulties, please contact us for assistance or try downloading via FTP instead.

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  1. […] The following troubleshooting tips should help if you experience difficulties with transferring files via the web downloader. (Mac users, click here for web downloader troubleshooting.) […]